Frequently Asked Questions

  • What payment methods do you accept?

    We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, HitPay, Xendit, TransFi and other secure payment options available at checkout.

  • How long does shipping take?

    We currently ship to Singapore, Malaysia, Japan, Hong Kong, Taiwan, Indonesia & UAE. Shipping will take between 4-10 days.

  • Do you offer returns or exchanges?

    Yes! We accept returns and exchanges within 30 days of delivery. Please note that customers are responsible for the return shipping cost. Items must be unused, in their original packaging, and with all tags attached. To start a return, please visit our Returns Portal: https://nordictigon.loopreturns.com/#/

  • How do I track my order?

    Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package.

  • What if I received a damaged or incorrect item?

    We apologize for any inconvenience! Please contact us at hello@nordictigon.com with your order number and photos of the issue, and we will resolve it as soon as possible.

  • Do you ship internationally?

    We currently ship to Singapore, Malaysia, Japan, Hong Kong, Taiwan, Indonesia & UAE. Shipping costs and times vary based on your location. You can check estimated shipping fees at checkout. We'll be opening up new countries we ship to in the future so watch this space!

  • How can I contact customer support?

    You can reach us via email at hello@nordictigon.com, and our support team will respond within 24-48 hours.