Refund policy

Returns
We offer a 30-day return window.

If you'd like to initiate a return, please email our support team at hello@nordictigon.com with your order number and the reason for your return. Once approved, we'll provide detailed instructions on how to proceed.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchanges
Need a different size or colour? You can exchange unworn items within 30 days of delivery. Email hello@nordictigon.com with your order number and the item you’d like instead. We'll send your new item once we receive the return.

Damages and issues

Please inspect your order on arrival. If an item is damaged, defective or incorrect, contact us within 7 days of delivery at hello@nordictigon.com with your order number and a photo. We’ll cover the shipping costs and send you a replacement or a full refund.

European Union 14 day cooling off period

If you live in the EU, you have a legal right to cancel or return your order within 14 days of delivery, for any reason. Our 30-day return window is longer than this, so you can return or exchange your order within 30 days, on the same conditions as above: the item must be unworn, with tags, in its original packaging, together with proof of purchase.

Refunds

Your refund will be processed once the returned package has been received at our warehouse and has passed inspection. Items must be in their original condition - unused, with all tags and labels attached, free from damage, stains or odors, and in the original packaging.

Refunds typically take 5-10 business days to be inspected, processed, and reflected in your account. If approved, the refund will be issued automatically to your original payment method. Please note that it may take additional time for your bank or credit-card provider to process and post the refund.